Contact · Complaints

Something went wrong? Tell us.

We take every complaint seriously. Each case is logged, assigned a case officer and responded to within 48 hours. If your matter is urgent or safety-related, call us right away on 0709 933 000 / 999.

Full Name *

Email Address *

Phone Number

Membership No. (if any)

Complaint Category *

Branch / Location (if applicable)

Date of Incident

Prior Reference No. (if any)

What happened? *

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Your complaint is treated in confidence and escalated according to our customer charter. You will receive a case reference once an officer picks it up.